Update from Practice on COVID-19

Practice update during the COVID-19 Crisis

Posted on 15th July 2020

We will be providing an update weekly with the latest news regarding COVID-19 and any changes to our normal working hours or services from within the practice using this webpage. If there are any changes to our service we will aim to notify you here.

 

Phase 3

We have entered Phase 3 of the governments COVID-19 recovery plan. This means we are currently able to offer appointments for emergency and essential eye care. If you have a change in vision, a problem with your glasses or contact lenses, or feel you have any issues with your eyes in general then please call us on 0141 943 3300. As per the government guidance all calls will be triaged by our team to ensure they are eligible for an appointment in person.  If you are unsure then please call and discuss with a member of our team. We are still available for phone and video calls for minor issues or for those shielding.

 

Getting in touch

Call 0141 943 3300 seven days per week for help and advice, even when the practice is closed. We have full remote access to your clinical records, history and images. If out of hours please leave a voicemail with your name, DOB and a description of your problem and we will call back as soon as possible. 

You can also chat to us using Whatsapp by clicking here.  This will allow for text chat and video consultations. 

 

 

Opening Hours Update

From Monday 29th of June we will be open in practice from 09.00 to 17.00 Monday – Saturday.  We will however be contactable and on-call 7 days per week if you have questions or develop an eye problem out-of-hours. 

We have full access to your clinical records and images remotely and will be offering telephone and video consultations via Skype, FaceTime, Whatsapp and NHS Near Me.

 

Advice for Contact Lens Wearers

If you pay us monthly for your contact lens supply via direct debit there should be no interruption to your supply. We haved moved for the time being to direct shipping to your home address. If you require contact lenses and order on a as required basis please call us on 0141 943 3300, or visit https://www.peterivins.co.uk/order-contact-lenses/ to order lenses from our website. We are well stocked with contact lens solutions. If you require any please get in touch. We can arrange to have solution posted to you. We also have a drop box function at the front of the store meaning you can collect solution without having to enter the store.

 

Advice for dry eye patients

We are well stocked with all manner of dry eye and blepharitis products. If you require anything please call and we can arrange either pickup via our drop box, post or have the manufacturer ship the product directly to your home.

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