EMERGENCY MEASURES FOR PETER IVINS EYE CARE – NHS PATIENTS
WHAT DOES THIS MEAN FOR YOU AS A PATIENT and WHAT CAN YOU EXPECT ?
The Scottish Government and NHS Greater Glasgow and Clyde Health Board have with immediate effect asked all optical practices to suspend routine eye care appointments and limit practice activity to the delivery of emergency eye care only.
This means that until further notice our practice activity will be limited to Emergency appointments and Essential eye care only. All appointments will be triaged via telephone or video chat and if deemed necessary by the optometrist an emergency appointment will be arranged for you. Please do not attend the practice without an appointment or prior telephone consultation as you will not be granted access to the practice.
Emergency appointments will include but not be limited to:
- Patients with acute symptoms requiring urgent attention
- Sudden loss of change in vision
- Health and other essential workers or personnel requiring attention
- Follow up of acute appointments or patients we feel need to be reviewed
- Any contact lens related red eye or provision of supplies
- Any other condition the optometrist deems necessary needs to be seen
Routine appointments will be postponed with immediate effect but will be provided for at a later post pandemic stage without being detrimental to your vision.
We will also need to triage patients in advance to ensure that they do not have any symptoms of COVID-19. In which case you will be given instruction on what to do next.
OTHER NECESSARY SUPPLIES
Routine provision of eyedrops, contact lenses and broken and replacement glasses may still be on offer. However, we may be able to post or arrange a locked door collection from the practice. We will request payment over the phone of any contact lenses, contact lens solutions, eye drops etc beforehand. We will prepare your order and either arrange postal delivery or collection.
HOW WILL THIS WORK ?
The practice will operate a locked door policy meaning you must telephone to book a call with either Craig or myself before attending the practice. We will call you back either by telephone or FaceTime / Skype if you have that facility and we may be able to deal with the problem by a virtual consultation. We have full access to your records and clinical notes remotely.
If we need to see you and can assure ourselves it is safe for you and our staff for you attend the practice we will book a slot for you. Please note we feel it is in your best interests to be seen elsewhere and direct you to that facility. You should attend alone (or with a carer) and we will be operating a social distancing appointment system to minimise the number of people in the practice at any one time to one only.
These are very strange times but please be assured we are doing our best to look after your eyecare health. On resumption of our normal service we will quickly catch up with all routine appointments.
We will be available through all of this period so if you have any concerns please feel free to contact us.
Practice: 0141 943 3300
Mobile: 07789981309 Skype: +447789 981309
FaceTime: 07789981309 Email: email@example.com
Mobile: 07825180045 Skype: firstname.lastname@example.org
FaceTime: email@example.com Email: firstname.lastname@example.org