If you're not 100% satisfied with your glasses ordered online, we offer a 7 days exchange and return policy from the day you receive your order. See details below. Restrictions for prescription lenses or returns for refunds and exchanges apply.
If your product happens to be damaged or the prescription is wrong, don't worry...we'll make it right! We'll send you a replacement and pay for all shipping costs both ways!
Order Cancellations: Orders may be cancelled within 24 hours of being placed (unless it has already shipped). After that time, the standard return or exchange policy applies.
The reason for this relatively short cancellation period is the bespoke nature of manufacturing prescription spectacle and sunglass lenses. Once the order is placed measurements are sent to Nikon's Node system in Japan within minutes of your order. The NODE super-computer produces a lens design to optimise across your lenses relative to your frame choice, prescription and unique facial characteristics. These measurement are sent to Nikon's UK manufacturing facility in Milton Keynes. By the time you have closed down your browser your lenses are in production. If the lenses meet all the various quality control checks they will be packaged and sent to the courier the same day for delivery.